bik33 Privacy Policy

1. Definitions and Introduction

This Privacy Policy ("Policy") governs the information relationship between the bik33 platform ("we", "our", or "bik33") and its users ("you" or "member"). bik33 (https://bik33.cam) is an online gaming platform operated for the Bangladesh market.

"Personal information" as described in this Policy means any information that is capable of identifying a specific individual, directly or indirectly. By registering on our site, you consent to the terms of this Privacy Policy.

This Policy is an integral part of bik33's terms and conditions. We place the highest importance on your privacy and are committed to being fully transparent about how we protect your information.

2. Data Collection

bik33 collects user information in various ways. We collect only the information that is necessary to provide our services.

2.1 Information Collected at Registration

When you create an account on bik33, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address (including district and division)
• National ID card or other identity document details (for identity verification)
• Preferred currency (Bangladeshi Taka — ৳/BDT)

2.2 Transaction Information

When processing financial transactions, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Transaction amount and date
• Deposit and withdrawal history
• Bonus and promotion usage records

We never directly store your complete financial account details (such as a full bank account number or card number).

2.3 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Page view history and duration
• Game play history and preferences
• Login and logout times
• Referral source (the channel through which you arrived at our site)

3. Purpose of Data Use

bik33 uses collected information for the following legitimate purposes:

3.1 Service Provision and Operations

• Creating and managing your account
• Processing and verifying financial transactions
• Ensuring the quality of gaming services
• Managing bonuses and promotions
• Determining your VIP level and awarding rewards
• Providing customer support services

3.2 Security and Compliance

• Preventing fraud and illegal activity
• Age verification and identity confirmation
• Enforcing responsible gaming policy
• Complying with Anti-Money Laundering (AML) guidelines
• Monitoring platform security

3.3 Improvement and Personalisation

• Recommending games based on your preferences
• Improving the usability of our site
• Informing you about relevant offers and promotions (subject to your consent)
• Resolving technical issues on the platform

4. Sharing Information with Third Parties

bik33 does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:

4.1 Service Provider Partners

We share necessary information with the following service providers:

• Payment processors: bKash, Nagad, Rocket, and banking partners — for processing transactions
• Game providers: Pragmatic Play, JILI, PG Soft, Spribe, and other approved game developers — for delivering gaming services
• Identity verification agencies: For the purpose of confirming age and identity
• Technology service providers: For cloud hosting and cybersecurity services

All these partners operate under strict confidentiality agreements and may not use the information for any purpose other than what has been specified.

4.2 Legal Obligations

In the following circumstances, we may be required to share information with authorities:

• Under a court order or valid legal process
• To assist in the investigation of financial crimes
• To prevent money laundering or terrorist financing
• In matters relating to national security

5. Cookies and Tracking Technologies

The bik33 website uses cookies and similar tracking technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional cookies: Used to remember your language preferences, game settings, and personalised experience.
• Analytics cookies: Collect site usage statistics to help us improve our services.
• Marketing cookies: Used to show you relevant ads based on your preferences (subject to your consent).

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, doing so may limit some functionality of the site. Even after deleting cookies, they may be reinstalled on new visits.

6. Data Retention and Security

6.1 Retention Period

bik33 retains your information in accordance with the following policy:

• All relevant information is retained for as long as the account is active.
• Even after an account is closed, financial transaction records are retained for a specified period due to legal obligations.
• Certain information may be retained for an extended period for the purpose of fraud prevention.
• After the specified period, information is securely deleted.

6.2 Security Measures

bik33 has put in place the following technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised staff can access the information they need.
• Regular Security Audits: Regular testing is conducted to identify vulnerabilities in the system.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall Protection: Measures to protect servers from unauthorised external access.

However, it is not possible to guarantee that any data transmission over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee its absolute security.

7. Your Rights

As a bik33 user, you have the following rights:

7.1 Right to Access

You may find out what information we have collected about you, how it is being used, and with whom it has been shared. Contact our support team for this information.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Correction is possible through account settings or via our support team.

7.3 Right to Erasure

In the absence of legal obligations, you may request that your personal information be deleted. However, if there is an active account or unresolved transactions, this request may not be fully fulfilled.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. Contact support to object to unnecessary processing of your information.

7.5 Right to Data Portability

You may request a copy of the information collected about you in a structured, machine-readable format.

8. Protection of Minors

bik33 is intended only for individuals aged 21 and above. We do not knowingly collect information from minors.

Age is verified during the registration process. If a minor creates an account using false information, that account will be closed as soon as it comes to our attention and any collected data will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

9. Policy Changes

bik33 reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:

• Displaying a notice on the site's main page
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the policy

If you continue to use the site after the updated policy is published, this will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you do not agree with the changes, you have the right to close your account. Please contact our support team to do so.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us: