bik33 Terms and Conditions

1. General Information and Scope of Agreement

These terms and conditions ("Terms") apply to the use of the bik33 platform and all its services. By using the website, registering an account, or playing any game, you are considered to have agreed to these Terms.

bik33 is an online gaming platform that offers live casino, slots, cricket betting and other gaming entertainment. These Terms apply to users in Bangladesh and are written in English.

If you do not agree with these Terms, you are requested not to use our website. These Terms may be changed at any time and notice of any changes will be published on the website.

2. Account Registration and Accuracy of Information

To open an account at bik33 you must provide accurate, complete and up-to-date information. bik33 reserves the right to close any account registered with false information at any time, and in such cases the balance may be forfeited.

2.1 One Account Policy

Each person may operate only one account. Opening multiple accounts by the same person, family, or device is strictly prohibited. In the event of a breach of this rule, all accounts will be closed.

2.2 Identity Verification (KYC)

bik33 reserves the right to verify your identity when required. A national identity card, passport or other government-issued document may be required for verification. Withdrawals may be limited until verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Giving any third party access to your account is prohibited. If you notice any suspicious activity, contact us immediately.

3. Age and Eligibility Requirements

To open an account and play games at bik33 you must be at least 21 years of age. No person under the age of 21 may use this platform.

It is the responsibility of parents and guardians to keep underage children away from this platform. The use of parental control software is recommended. Registering with a false age will result in all winnings being voided and the account being permanently closed.

4. Deposit and Withdrawal Rules

All financial transactions on bik33 are processed through secure SSL encryption. We support trusted Bangladeshi payment methods.

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposits are generally credited to the account instantly.
• The correct reference number must be used when making a deposit.
• Only payment accounts registered in your own name may be used.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 5 to 30 minutes.
• Withdrawals can only be made via the same method used for the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• bik33 reserves the right to temporarily suspend withdrawals in the event of suspicious activity.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). All amounts displayed on the platform are stated in ৳ (Taka).

5. Terms Relating to Bonuses and Promotions

bik33 regularly offers various bonuses and promotions. Each offer has its own terms which will be detailed on the relevant promotion page.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will add a ৳2,000 bonus for a total balance of ৳3,000; depositing ৳10,000 will add a ৳8,000 bonus for a total balance of ৳18,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (twenty times). This means you must wager an amount equal to 20 times the total bonus before it can be withdrawn. Wagering contributions may vary by game.

5.3 Bonus Abuse

Using multiple accounts to take advantage of bonuses, claiming bonuses multiple times through family accounts, or any form of bonus fraud is strictly prohibited. If such activity is detected, the bonus and any related winnings will be voided.

5.4 VIP Program

The bik33 VIP program has four tiers, each with weekly cashback:

• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.
• Platinum: up to 1.0% cashback per week.

Regularly active players have the opportunity to advance to higher VIP tiers. The benefits and terms of each tier may change.

6. Gaming Rules and Fair Play Policy

bik33 is committed to ensuring a fair and transparent gaming environment. All our games are operated through verified software providers.

6.1 Fair Play Policy

The outcome of all games is determined by a verified random number generator (RNG), which is neutral and unbiased. bik33 does not manipulate the outcome of any game.

6.2 Right to Void Bets

bik33 reserves the right to void any bet or game result due to a technical error, software malfunction, or clear factual mistake. In such circumstances the stake amount will be refunded.

6.3 Responsible Gaming

bik33 places the highest importance on responsible gaming. Users can set deposit limits, loss limits and self-exclusion options on their account. For more information, visit our Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on the bik33 platform. Breaching any one of them may result in the immediate closure of your account and forfeiture of your balance:

• Money laundering or any illegal financial activity.
• Fraud, deception or attempts at hacking.
• Exploiting software vulnerabilities or bugs to gain an unfair advantage.
• Playing games using automated bots or scripts.
• Operating multiple accounts or committing bonus fraud.
• Harassing or insulting other players or staff.
• Operating an account in a third party's name or placing bets on behalf of others.
• Attempting to wrongfully reclaim funds by filing chargebacks or payment disputes.

8. Account Suspension and Closure Rules

8.1 Closure by the User

You may request the closure of your account at any time by contacting us via 24/7 live chat or at [email protected]. You will have the opportunity to withdraw any available balance before the account is closed.

8.2 Closure by bik33

bik33 may suspend or permanently close any account for the following reasons:

• Any breach of these Terms.
• Evidence of fraud or illegal activity.
• Failure to complete identity verification or providing false information.
• Extended inactivity (more than one year).
• An order from a court or regulatory authority.

8.3 Self-Exclusion

If you feel that gaming is becoming a problem for you, please use our self-exclusion feature. You may request that your account be closed for a set period or permanently.

9. Privacy and Data Protection

bik33 gives the highest priority to the protection of your personal information. To learn more about our data collection, use and storage policy, visit our Privacy Policy page.

Your account information is not sold to any third party. However, information may be shared where required by legal obligation, fraud prevention, or security needs.

Our platform uses SSL (Secure Socket Layer) encryption technology to keep all data and transactions secure.

10. Limitation of Liability

bik33 is not responsible for the following:

• Loss on a game or bet due to internet connection disruption.
• Third-party software or hardware failure.
• Unauthorized access to an account due to user negligence.
• Service changes or discontinuation due to legal or regulatory changes.
• Unexpected technical errors or server downtime.

bik33's total liability will never exceed the amount paid in the relevant transaction.

11. Dispute Resolution Process

For any dispute or complaint, please first contact our customer service team. We will assist with resolving any issue via 24/7 live chat or at [email protected].

11.1 How to Submit a Complaint

Please provide the following information when submitting a complaint:

• Your user ID or registered email address.
• The date and time of the incident (Bangladesh Standard Time / UTC+6).
• Detailed description of the issue.
• Relevant screenshots or transaction details.

11.2 Resolution Timeframe

Common complaints are resolved promptly. Complex matters may take more time, and we will keep you updated on the progress.

12. Right to Modify Terms and Conditions

bik33 reserves the right to change, amend, or update these terms and conditions at any time. In case of changes:

• The updated terms and conditions will be published on the website along with the update date.
• For significant changes, a notice may be sent to the registered email address.
• Continuing to use the platform after changes have been made will be considered as acceptance of the new terms and conditions.
• If you do not agree with the changes, you have the option to close your account.

The latest terms and conditions will always be available on this page. It is recommended to review this page regularly.